Return & Cancellation Policy
We hope that you are satisfied with your purchase from the store. However, if for some reason you need to return a item we will gladly accept your return for a full refund under our 30-day refund policy. The returned item must be mailed back to us within 30 days of receipt and must be received in sellable condition. A returned item received in non-sellable condition may be denied a refund or subject to a restocking fee. Shipping the returned item is the responsibility of the buyer. Once we receive the returned item we will process your return immediately and refund the item amount. Unfortunately we cannot refund the original shipping costs. If you wish to return an item to the KnittingHelp.com shop, please contact us beforehand so can expect your return.
If you receive an item that was damaged in transit and wish to receive a replacement, please let us know. We will gladly send you a new one on our next scheduled shipping date.
If you have placed an order and wish to cancel that order please contact us as soon as possible and we will cancel the order and refund the amount billed back to your credit card.
On weekdays, most orders will ship within 24 hours. In fact, if you place your order before 1PM EST, there is a good chance your order will go out the same day. We do not ship during the weekends. All items are shipped by the United States Postal Service and include delivery confirmation if available. We offer a variety of shipping options such as First-Class, Priority, Media Mail and Parcel Post. You can choose your desired shipping options during the checkout process.
Our store also ships to select international destinations and the cost and transit time is presented during the checkout process for international orders. Due to problems with fraud, customs, and foreign post offices, we reserve the right to refuse orders to any international destination we feel is a high risk for loss. If we refuse service to an international location we will notify you by email and refund your total order cost immediately.
If you have a question about your order or would like to initiate a return or cancellation you can contact us which ever way is most convienent for you:
P.O. Box 3306
Amherst, MA 01004-3306